Privacy Policy & Dining Terms
How we protect your personal information and provide a safe, respectful environment for all dining patrons.
1. Introduction
The Kitchen Garden ("we", "our", or "us"), located in Diamond City, Chaprar Road, Sialkot, Pakistan, respects your privacy and is committed to handling guest information responsibly. This policy explains what information we collect when you use this website and submit inquiries.
2. Information We Collect
When you submit a table reservation inquiry or event planning request on our website, we may collect:
- Full Name
- Contact Number / WhatsApp Number
- Email Address (optional)
- Preferred dining or event dates, estimated guest counts, and special culinary requests
3. How We Use Your Information
We use your contact details solely for:
- Contacting you to discuss, confirm, or modify table reservations
- Sharing custom event quotes, hall availability, and menu arrangements
- Responding to customer service inquiries submitted through WhatsApp or phone
We do not sell, rent, or trade your personal information to third parties.
4. Dining & Reservation Policy
Reservation Inquiries: Online forms on this website function strictly as reservation requests, not automated live bookings. Due to high evening and weekend volume, your reservation is only valid after verbal or written confirmation from our management desk.
Seating Holding Period: Confirmed tables are held for a maximum of 15 minutes past the agreed arrival time. If running late, please alert our desk via WhatsApp (+92 300 2715559).
Family-Friendly Environment: The Kitchen Garden maintains a family-oriented atmosphere. Guests are requested to respect our community atmosphere and venue decorum at all times.
5. Security & Data Storage
Our website uses modern HTTPS encryption, CSRF protection tokens, anti-spam validation, and strict access controls to safeguard data transmission.
6. Contact Details
For any questions regarding this policy, please reach us at:
The Kitchen Garden
Country Club, Diamond City, Chaprar Road, Sialkot 51310, Pakistan
Phone / WhatsApp: +92 300 2715559
Landline: +92 52 4290623